In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Service Strategy phase of the Service Lifecycle. You\'ll focus on managing and controlling the activities and techniques within the Service Strategy stage, not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of ITIL best practices, and it positions you to successfully complete the associated exam. Please note: The ITIL v3 Foundation certification is required to take the exam at the end of class. Proof of certification must be provided.

1. Introduction and Service Strategy Principles
2. Defining Services and Market Spaces
3. Conducting Strategic Assessments
4. Financial Management
5. Service Portfolio Management
6. Managing Demand
7. Driving Strategy through the Service Lifecycle
8. Critical Success Factors and Risks
9. Exam Preparation/Mock Exam
10. Exam

• Service Management as a practice and Service Strategy principles, purpose, and objective
• How all Service Strategy processes interact with other Service Lifecycle processes
• Activities, methods, and functions used in each of the Service Strategy processes
• Roles and responsibilities within Service Strategy and the activities and functions to achieve operational excellence
• How to measure Service Strategy performance
• Technology and implementation requirements in support of Service Strategy
• Challenges, critical success factors, and risks related with Service Strategy