Course Details
ITIL Service Transition
  • Course Length: 0 days
  • Course Price: $0
  • Code: ITILST
  • Course Mode: ILT
Prerequisite
ITIL v3 Foundation Certification (required) Two years of relevant work experience To prepare for the end-of-class exam, it is recommended that you review the ITIL v3 publication Service Transition (ISBN 10: 0113310487) and complete at least 21 hours of personal study The ITIL v3 Foundation certification is required to take the exam at the end of class. Proof of certification must be provided
Audience
IT operations, technical, or IT management personnel requiring more information about ITIL best practices Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT

In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Service Transition phase of the Service Lifecycle. You\'ll focus on Service Transition purpose, principles, processes, activities, functions, technology, and implementation considerations. Using an engaging case study-based approach, you\'ll learn the core disciplines of ITIL and you\'ll prepare to successfully complete the associated exam.

  1. Introduction and Service Transition as a practice
  2. Service Transition Principles
  3. Service Transition Processes
  4. Service Transition Related Activities
  5. Organizing Service Transition
  6. Technology Considerations
  7. Implementation Considerations
  8. Exam Preparation/Mock Exam
  9. Exam

  • Importance of Service Management as a practice concept and Service Transition principals, purpose, and objectives
  • How all processes in ITIL Service Transition interact with other Service Lifecycle Processes
  • Sub-processes, activities, methods, and functions used in each of the ITIL Service Transition processes
  • Roles and responsibilities within ITIL Service Transition and the activities and functions to achieve operational excellence
  • How to measure ITIL Service Transition
  • Technology and implementation considerations surrounding ITIL Service Transition
  • Challenges, critical success factors, and risks associated with ITIL Service Transition