Course Details
ITIL Service Design
  • Course Length: 0 days
  • Course Price: $0
  • Code: ITILSD
  • Course Mode: ILT
Prerequisite
ITIL v3 Foundation Certification (required) Two years of relevant work experience To prepare for the end-of-class exam, it is recommended that you review the ITIL v3 publication Service Design (ISBN 10: 0113310471) and complete at least 21 hours of personal study The ITIL v3 Foundation certification is required to take the exam at the end of class. Proof of certification must be provided.
Audience
IT operations, technical, or IT management personnel requiring more information about ITIL best practices Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT

In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Service Design phase of the Service Lifecycle. You will cover management and control of the activities and techniques within the Service Design stage, not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practices, and it positions you to successfully complete the associated exam.

  1. Introduction to Service Design
  2. Service Design Principles
  3. Service Design Processes
  4. Service Design Technology-Related Activities
  5. Organizing for Service Design
  6. Consideration of Technology
  7. Implementation and Improvement of Service Design
  8. Exam Preparation/Mock Exam
  9. Exam

  • Service Management as a practice and Service Design principles, purpose, and objective
  • How all Service Design processes interact with other Service Lifecycle processes
  • The sub-processes, activities, methods, and functions used in each of the Service Design processes
  • Roles and responsibilities within Service Design and the activities and functions to achieve operational excellence
  • How to measure Service Design performance
  • Technology and implementation requirements in support of Service Design
  • Challenges, critical success factors, and risks related with Service Design