Course Details
ITIL Planning, Protection and Optimization
  • Course Length: 0 days
  • Course Price: $0
  • Code: ITILPPO
  • Course Mode: ILT
Prerequisite
ITIL v3 Foundation Certification (required) Two to four years of relevant work experience To prepare for the end-of-class exam, it is recommended that you review the ITIL v3 publication Service Design (ISBN 10: 0113310471) and complete at least 12 hours of personal study The ITIL v3 Foundation certification is required to take the exam at the end of class. Proof of certification must be provided
Audience
IT operations, technical, or IT management personnel requiring more information about ITIL best practices Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT

In this course, you will be immersed in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Planning, Protection, and Optimization of services and service delivery. You will focus on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable certificate holders to apply the practices throughout the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practices, and it positions you to successfully complete the associated exam, which is offered on the last day of the course at 1:00 pm. The main process and function focus areas of this course include:

  • Capacity Management
  • Availability Management
  • Service Continuity Management
  • Security Management
  • Demand Management
  • Risk Management

  1. Introduction
  2. Capacity Management
  3. Availability Management
  4. IT Service Continuity Management
  5. Information Security Management
  6. Demand Management
  7. Challenges, Critical Success Factors, and Risks
  8. Technology and Implementation Considerations
  9. Exam Preparation/Mock Exam
  10. Exam

  • Service Management as a practice and how the processes within Planning, Protection, and Optimization support the Service Lifecycle
  • Role of Planning, Protection, and Optimization in service provision and how the in-scope processes interact with other Service Lifecycle processes
  • Activities, methods, and functions used in each of the Planning, Protection, and Optimization processes
  • Application of Planning, Protection, and Optimization processes, activities, and functions to achieve operational excellence
  • How to measure Planning, Protection, and Optimization performance
  • Importance of IT Security and how it supports Planning, Protection, and Optimization
  • Technology and implementation requirements in support of Planning, Protection, and Optimization
  • Challenges, critical success factors, and risks related with Planning, Protection, and Optimization