Course Details
ITIL V3 Foundation Bridge Program
  • Course Length: 1 days
  • Course Price: $0
  • Code: ITILBP
  • Course Mode: ILT
  • Location Date Time
    Brookfield, WI 2012-07-26 09:00:00
    Brookfield, WI 2012-10-25 09:00:00
Audience
This one-day course is only intended for existing holders of the ITIL V2 Foundation Certificate in Service Management who wish to get an equivalent of their ITIL V2 Foundation certificate to V3 Foundation. The number of course participants can range from 6 to 25 per session.

ITIL is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management (ITSM) by many Public & Private Organizations. Since early 1990, ITIL has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under version 3. ITIL version 3 suggests many improvements over previous versions, including a focus on business and IT integration and a holistic Service Lifecycle approach. This course focuses on the new ITIL V3 concepts and contents and the main differences between ITIL V2 and V3.

Overview of ITIL® V3 drivers
Key differences between ITIL® V2 and ITIL® V3 – What are the major changes?

  • New concepts, definitions and terminology
  • Key interfaces, processes and functions
Overview of:
  • The Service Lifecycle approach and components of each stage within the lifecycle
  • The benefits of adopting ITIL® V3 Best Practice
The main components (the new books) within the 5 stages in the lifecycle:
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
Key roles and responsibilities
Technology and Architecture considerations
The future of ITIL®
Qualification