Course Details
ITIL Foundations Training
  • Course Length: 3 days
  • Course Price: $0
  • Code: ITIL
  • Course Mode: ILT
  • Location Date Time
    Brookfield, WI 2012-07-23 09:00:00
    Brookfield, WI 2012-10-22 09:00:00
    La Crosse, WI 2012-07-09 09:00:00
    La Crosse, WI 2012-10-29 09:00:00
Audience
Senior IT and business executives, IT management and staff, consultants, project managers and others interested in learning about IT Service Management.

This hands-on, instructor-led, ITSM Version 3 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. Accredited by ISEB, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.

Day 1

  • Introduction
  • ITIL Concepts
  • Continuous Service Improvement
  • Service Operation
Day 2
  • Review Day1
  • Service Transition
  • Service Design
Day 3
  • Review Day 2
  • Service Strategy
  • Open itSM Solutions
  • Review Program
  • Self-Study, Exam Prep