Implementing Cisco Unified Messaging (IUM) v5.0, formerly Unified Communications System Engineer (UCSE) provides students with best practice information on how to administer, install, configure, operate and maintain a Cisco Unity system in a stand-alone voice mail or unified messaging environment, as well as lessons on Cisco Unity Connection. IUM is a five-day instructor-led course with hands-on lab activities. It is one of two courses recommended for individuals seeking qualification for the Cisco Unity Support Specialization.

• An overview of a Cisco Unified Communications System
  
• Unity Connection
  
• Cisco Unified Communications General Setup
  
• Unified Communications Subscribers: A Complete Reference
  
• Unified Communications System Monitoring and Maintenance

• Determine the minimum hardware requirements for a Cisco Unity system, including the correct voice board hardware setup
  
• Demonstrate how to install the Cisco Unity system, and describe the upgrade process the various Cisco Unified Communication products
  
• Describe the Cisco Unity Connection architecture and platform overlay scheme
  
• Describe the integration between Cisco Unity, Cisco Unified Communications Manager, and circuit-switched PBXs
  
• Demonstrate how to create and use Internet, AMIS, VPIM, and bridge subscribers
  
• Describe and use the basic tools provided in Unity for system maintenance, diagnostics, and troubleshooting.