Course Details
Deploying Cisco Unified Intelligence Center v8.0
  • Course Length: 0 days
  • Course Price: $0
  • Code: DUIC
  • Course Mode: ILT
Prerequisite
Working knowledge of Unified Contact Center Enterprise is desired. A working knowledge of Contact Center operations is desirable.

Deploying Cisco Unified Intelligence Center (DUIC) 8.0 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources, easier on the customer, and at the same time, present a consistent user interface and a common tool, to access the varied data across multiple Cisco product families.

Module 1: Cisco Unified Intelligence Center (CUIC) Overview
Module 2: CUIC Installation, Administration and Security
Module 3: Running CUIC Reports
Module 4: CUIC Custom Reporting

  • Provide a comprehensive overview of the Cisco Unified Intelligence Center.
  • Demonstrate how to install, administer, and provide security for the CUIC solution.
  • Describe reporting concepts as well as capabilities and features of CUIC reports.
  • Provide a detailed description of how custom reports from normal data sources (UCCE and CVP) as well new data sources can be created to specific Customer requirements.