This course, Deploying Cisco Unified Contact Center Express (UCCXD) v4.0, provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express (CCX) and Cisco Unified IP Interactive Voice Response (IVR) as contact center solutions. Tasks include planning, installation and configuration, scripting, and troubleshooting.

Module 1: Cisco Unified Contact Center Express Product
Module 2: Installing and Configuring Cisco Unified Contact Center Express
Module 3: Cisco Unified Contact Center Express Scripting
Module 4: Cisco Unified Contact Center Express ACD Operations
Module 5: Cisco Unified Contact Center Express Premium Functions
Module 6: Cisco Unified Contact Center Express Maintenance Tools

• Design and plan a Cisco Unified CCX and a Cisco Unified IP IVR implementation
  
• Install or discuss all Cisco Unified CCX components, servers, and clients
  
• Configure all Cisco Unified CCX components
  
• Build work flow applications to exploit Cisco Unified IP IVR features and capabilities
  
• Build contact center work flows to exploit Cisco Unified Contact Center Express features and capabilities
  
• Deploy and use Cisco Agent and Supervisor Desktop software
  
• Deploy the Cisco Desktop Work Flow Administrator and set contact center options
  
• Use real-time and historical reporting
  
• Deploy the Outbound Preview Dialer
  
• Deploy Agent Email
  
• Deploy Automatic Speech Recognition and text-to-speech applications
  
• Discuss maintenance activities