Course Details
Troubleshooting Unified Communications
  • Course Length: 5 days
  • Course Price: $0
  • Code: TUC
  • Course Mode: ILT
Audience
This course is intended for Cisco System Engineers, Network Administrators, Field Engineers, Network Mangers and anyone striving for CCVP Certification.

Troubleshooting Cisco Unified Communications Systems (TUC) v1.0 is a 5-day course that equips network professionals with the knowledge and skills required to troubleshoot Unified Communications Systems / Solutions in Enterprise, Mid-Market, and Commercial deployments. This class focuses on troubleshooting a complex Unified Communications infrastructure. In this class, students will learn methods for troubleshooting that allows a student to capitalize on the knowledge they gained in other classes and experience with Unified Communications. The time in class is primarily spent working on troubleshooting tickets. The instructor will review concepts that students are not familiar with. Other topics discussed in this class include troubleshooting methodology, triage, resources, tools and fixes at the integrated System/Solution level, and for components (such as Cisco Unified Call Manager, Cisco Unity, videoconferencing, and infrastructure).

Day 1:

  • Course Introduction
  • A Methodology and Tools for Troubleshooting Cisco Unified Communications Systems
  • Introducing Cisco Unified Communications Systems Troubleshooting
  • Understanding Troubleshooting Methodology in Cisco Unified Communications Systems
  • Gathering Information for Troubleshooting
Day 2:
  • Troubleshoot Cisco Unified CallManager- Related Issues
  • Troubleshooting Common Endpoint Registration Issues
  • Troubleshooting Cisco Unified CallManager Availability Issues
  • Troubleshooting Cisco Unified CallManager Security Issues
  • Troubleshooting Database Replication Issues
  • Troubleshooting LDAP Replication Issues
  • Troubleshooting Common Gateway Registration Issues
Day 3:
  • Troubleshooting Call Setup Issues
  • Introducing Call Setup Issues and Causes
  • Troubleshooting On-Premises Single-Site Calling Issues
  • Troubleshooting Offsite Call Issues
  • Troubleshooting Intercluster Dial Plan Issues
  • Troubleshooting Gatekeepers in a Cisco Unified Communications System
Day 4:
  • Troubleshoot Voice /Video Quality Issues
  • Defining Common Voice /Video Quality Issues
  • Troubleshooting VoIP Quality Problems
  • Troubleshooting Echo
  • Troubleshooting Quality Problems of Cisco Unified Advantage
Day 5:
  • Application Integration and Media Resource Issues
  • Troubleshooting CTI Issues
  • Troubleshooting Common Cisco Unity Integration Issues
  • Troubleshooting Media Resources

After completing this course the student will be able to:

  • Troubleshoot Unified Communications Systems
  • Troubleshoot solutions and components
  • Troubleshoot products by identifying and isolating problems, recommending solutions, and implementing fixes