Course Details
Troubleshooting Cisco Unified Communications
  • Course Length: 5 days
  • Course Price: $0
  • Code: TVOICE
  • Course Mode: ILT
Prerequisite
The knowledge and skills that a learner must have before attending this course are as follows: Working knowledge of converged voice and data networks. Working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways. Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in a single-site and multisite environment.
Audience
Channel Partner / Reseller, Customer, Employee

The course is designed to teach professionals who work in complex network environments the skills that they need to maintain their networks and to diagnose and resolve network problems quickly and effectively. The course will provide information about troubleshooting and maintaining particular technologies, as well as procedural and organizational aspects of the troubleshooting and maintenance process.

Overview, Learner Prerequisite Skills and Knowledge, Course Goal and Objectives, Course Flow, Additional References, Your Training Curriculum

Upon completing this course, the learner will be able to meet these overall objectives:

  • Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions
  • Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager.
  • Diagnose a call setup issue and resolve the issues as you discover or reveal them, given a trouble call for which the source of the problem is unknown.
  • Solve the common issues of an SAF-enabled network and CCD.
  • Troubleshoot issues that are related to Cisco Unified Communications Manager features and applications.
  • Troubleshoot voice quality issues and issues that are related to media resources.