Course Details
The Professional Supervisor
  • Course Length: 1 days
  • Course Price: $250
  • Code: SSPS2
  • Course Mode: ILT

With a host of new challenges and responsibilities to tackle, new supervisors need training like never before. Learning how to supervise your new employees on a trial and error basis can lead to discouragement. This workshop can help you overcome many of the supervisory problems a new “boss” may encounter.

  • Adjusting to Your Role
    • The Average Supervisor
    • Then and Now
    • Making the Transition
  • A Supervisor’s Responsibilities
  • Planning and Prioritizing
  • Setting Goals
  • Leadership
    • What is Leadership?
    • Brief History of Leadership Studies
    • The Leadership Formula
    • Direction and Support
    • The Situational Leadership Model
  • Feedback
  • Dealing with Problem Employees
  • Synergy
  • Trust
  • Team Development
    • The Four Stages of Teams
    • Team Problem-Solving
  • Team Leadership Communication
    • Barriers to Good Communication
    • Active Listening
    • Asking Questions
    • The Communication Funnel
  • Motivation 
    • The Carrot, the Whip, and the Plant
    • A Supervisor’s Checklist
  • Orientation
  • Training
  • Feedback
  • Delegation
  • Conflict
    • When to Get Involved and How to Resolve Conflict
    • The Problem Solving Process
    • The New Truck
  • Discipline

MLT Course Outline (PDF 218MB)