This workshop is for those people who are new supervisors or who are interested in a supervisory position, as well as those who are lead hands or part-time supervisors without a great deal of authority. This workshop is designed to help you overcome many of the supervisory problems you will encounter in your first few weeks as a boss. Dealing with the many problems a new supervisor encounters isn’t easy but it doesn’t have to lead to discouragement.

• Making the Transition
  
• How Will My Role Change?
  
• Questions Supervisors Have
  
• Responsibilities of a Supervisor
• Setting Goals
  
• Planning
  
• How Can Planning Help Me?
  
• The Six Steps to Planning
  
• The Next Steps
  
• Types of Tasks
  
• Communication
  
• The Communication Funnel
  
• Listening
  
• Asking Questions
  
• Probing
  
• Paraphrasing
  
• Non-Verbal Messages
  
• Giving Feedback
  
• Ask for What You Want
  
• Providing Instruction
  
• Orders, Requests, and Suggestions
  
• Managing Conflict
  
• The Conflict Resolution Process
  
• Seven Steps to Ironing Things Out
  
• Dealing with Difficult Employees
  
• The Hostile Employee
  
• The Chronic Complainer
  
• The Lazy Employee
  
• The Over-Dependent Employee
  
• Dealing with Others
  
• The Reciprocal Quality of Relationships
  
• The People Network
  
• The Negative Spiral