We never stop learning how to improve our selling skills. Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. The telephone can supplement, enhance, and sometimes replace other means of marketing and selling. This personal approach can dramatically increase your sales success. This one-day workshop will help you hone your communication skills, your ability to persuade, and your ability to personalize each sales call to the person and to each situation.

• Change Your Skills, Change Your Income
  
• Separating Your Company from the Competition
  
• The Status Quo
  
• Building Trust and Respect
  
• Building Trust
  
• Johari Windows
  
• What is the Johari Window?
• The Johari Styles
  
• The Importance of Good Communication Skills
  
• Ten Key Elements
  
• A Crazy Idea
  
• Developing Your Script
  
• The Basic Script
  
• Sample Script
  
• Making the Script Yours
  
• Pre-Call Planning
  
• Phone Tag and Call Backs
  
• Follow-Up
  
• Your Sales Message
  
• When You Must Sell by Telephone