Technology is supposed to save us time and make our lives easier, but often it only complicates things. This course is designed to teach you, the manager, how to use technology to your advantage so that you and your staff work smarter, not harder. We’ll cover topics like using ergonomics to prevent Repetitive Strain Injuries (RSI); creating policies and procedures to make sure company resources are used properly; the best ways to use time-saving software (including e-mail, instant messaging, contact management software, and scheduling applications); and how to implement and manage telecommuting. We’ll also talk about what to do when employees get angry with computers and how to deal with common problems related to technology.

• Introduction and Course Overview
  
• Making Your Company a Technology-Friendly Place
  
• Conquering Computers
  
• Communicating with the IT Department
  
• Choosing Software Wisely
  
• Technical Training
  
• Setting an IT Budget
  
• Security and Privacy
  
• An Employee’s Rights
  
• Debrief
  
• Doing Your Part
  
• An Employer’s Rights
  
• Uncontrolled vs. Controlled Networks
  
• Ergonomics
  
• System Usage Policies
  
• Taking Care of Company Property
  
• Time-Saving Tools
  
• E-Mail Applications
  
• E-Mail Etiquette
• Scheduling Applications
• Contact Management Applications
  
• Telephone Etiquette
  
• Instant Messaging
  
• Etiquette
  
• Understanding Acronyms
  
• Telecommuting
  
• What is Telecommuting
  
• Preparing for Telecommuting
• To Telecommute or Not to Telecommute
  
• Workplace Rage It’s Not Working!
  
• A Policies and Procedures Checklist
  
• Workshop Wrap-Up